Harmony Gems Terms and Conditions
Welcome to Harmony Gems! These Terms and Conditions (“Terms”) govern your access to and use of our website, services, and products. By purchasing gemstones from Harmony Gems, you agree to be bound by these Terms.
1. General Terms
1.1. These Terms apply to all orders placed with Harmony Gems.
1.2. Harmony Gems reserves the right to update or modify these Terms at any time without prior notice. Changes will be effective immediately upon posting on our website.
2. Orders and Payments
2.1. All orders must be placed through our website, via email, or by phone.
2.2. A minimum order value of $20 is required for all transactions.
2.3. Payments must be made within net 30 days (calendar days) of the invoice date. Failure to do so may result in late fees and/or suspension of future orders.
2.4. For non-credit accounts, we offer Pay As You Go (PAYG) terms. Payment must be made in full prior to shipment.
2.5. Credit terms for approved accounts are limited to a maximum of two weeks (14 days). Inability to do so may incur penalties.
2.6. No return for invoiced goods.
3. Pricing and Taxes
3.1. All prices are listed in AUD and are subject to change without notice.
3.2. Prices do not include applicable taxes, duties, or shipping fees, which will be added to your invoice as required by law.
4. Shipping and Delivery
4.1. We aim to ship orders within 2-3 working business days of payment confirmation.
4.2. Shipping times may vary depending on the destination and shipping method chosen.
4.3. Harmony Gems is not responsible for delays caused by customs, courier or other third parties.
4.4. Risk of loss for items purchased from Harmony Gems passes to you upon delivery to the carrier.
5. Product Descriptions and Images
5.1. Gemstones are natural products, and there may be slight variations in colour, size, and shape from the images and videos provided.
5.2. We strive to provide accurate descriptions and images, but due to the nature of gemstones, perfect accuracy cannot be guaranteed.
6. Returns and Refunds
6.1. All sales are final. Returns and refunds are not accepted unless the product received is significantly different from the description or damaged.
6.2. Any discrepancies must be reported within 7 days of receiving the product. Contact us via email with your order details and images of the issue.
6.3. No approval will be given for goods under $50.
6.4. Postage for returned goods is payable by the customer.
7. Communication
7.1. The primary mode of communication will be through emails. Phone calls will be used when necessary.
7.2. Please ensure that your contact information is accurate and up to date.
8. Intellectual Property
8.1. All content on the Harmony Gems website, including text, images, and logos, is the property of Harmony Gems and is protected by intellectual property laws.
8.2. You are granted a limited licence to access and make personal use of this site. You may not download (other than page caching) or modify it, or any portion of it, except with express written consent from Harmony Gems.
9. Copyright Complaints
9.1. Harmony Gems Trading Corp respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, email us with your complaint.
10. Account Security
10.1. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer.
10.2. You agree to accept responsibility for all activities that occur under your account or password.
10.3. Harmony Gems reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion.
11. Limitation of Liability
11.1. Harmony Gems is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products.
11.2. Our total liability for any claim related to a product purchase will not exceed the amount paid for the product.
12. Governing Law
12.1. By visiting Harmonygems.com, you agree that the laws of Australia, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Harmony Gems Trading Corp or its affiliates.
12.2. These Terms are governed by and construed in accordance with the laws of Australia.
12.3. Any disputes arising from these Terms or your use of our services will be subject to the exclusive jurisdiction of the courts in Australia.
13. Contact Information
13.1. For any questions or concerns regarding these Terms, please contact us at:
- Email: Harmonygems21@gmail.com
- Phone: +61 0450442021
By placing an order with Harmony Gems, you acknowledge that you have read, understood, and agree to these Terms and Conditions.